Terms and Conditions for Digital Services

  1. Agreement

These Terms and Conditions (“Agreement”) govern the provision of digital services by Northern Light Media (Yorkshire) Limited (“the Agency”) to you (“the Client”). By engaging the Agency’s services, the Client agrees to comply with and be bound by these terms. 

 

  1. Services

The Agency will provide digital monthly services as described in the proposal, statement of work, or contract agreed upon by both parties. Typical services may include, but is not limited to, the following services: 

  • Social Media Management 
  • Search Engine Optimization (SEO) 
  • Pay-Per-Click Advertising (PPC) 
  • Digital Marketing Strategy 
  • Content Creation 
  • Email Marketing 
  • Other related services as outlined in the proposal 

 

  1. CampaignTimeline 

The Agency will make every effort to deliver services within the timeline agreed upon in the campaign proposal. However, delays may occur due to factors outside of the Agency’s control, such as delays in receiving necessary information from the Client or third-party issues. 

 

  1. Client Responsibilities

The Client agrees to: 

  • Provide timely feedback, approvals, and necessary content for the campaign. 
  • Make payments in accordance with the agreed payment terms. 
  • Ensure that any material, such as logos, images, or text provided, is owned or appropriately licensed by the Client and free from third-party claims. 
  • Adhere to expectations set out in the proposal. 

  

  1. Payment Terms
  • Payment Schedule: Payments will be made monthly as defined in the proposal.  
  • Late Payments: Invoices not paid within 14 days of the due date may incur interest per day. 

 

  1. Ownership and Intellectual Property
  • Deliverables: The Client will own the final deliverables, except for any third-party materials, plugins, or tools used, which remain under their respective licenses. 
  • Intellectual Property: The Client warrants that they have the legal rights to any intellectual property provided to the Agency for use in the campaign. 
  • Agency Rights: The Agency reserves the right to display any work created for the Client in its portfolio or marketing materials unless otherwise agreed upon in writing. 

 

  1. Confidentiality

Both the Agency and the Client agree to keep any sensitive or proprietary information confidential and not disclose it to third parties without written consent, except where required by law. 

 

  1. Third-Party Services

The Agency may use third-party vendors (e.g., hosting providers, software tools, advertising platforms) to deliver its services. The Client acknowledges that the Agency is not responsible for any disruptions or issues caused by third-party vendors. The Client is responsible for any fees or agreements related to third-party services unless otherwise previously agreed or outlined in the proposal. 

 

  1. Warranties and Liabilities
  • No Guarantees: The Agency cannot guarantee specific results, such as search engine rankings, user engagement, or conversion rates, as these depend on various factors beyond its control. 
  • Limitation of Liability: The Agency’s total liability for any claims arising out of the services provided is limited to the amount paid by the Client for those services. The Agency is not responsible for indirect, incidental, or consequential damages, including loss of business, revenue, or profits. 
  • Errors and Bugs: The Agency will address any reasonable issues, errors, or bugs in digital deliverables free of charge. However there maybe instances when further work will be billed at an hourly rate. 

 

  1. Termination

Either party may terminate this agreement with 1 month’s written notice. If the Client terminates the agreement early, the Client will pay for any completed work and any expenses incurred up to the date of termination.  

 

  1. Force Majeure

The Agency shall not be liable for any failure or delay in the provision of services due to events beyond its reasonable control, including but not limited to natural disasters, acts of war, or governmental restrictions. 

 

  1. Dispute Resolution

Any disputes arising out of or related to this Agreement shall first be attempted to be resolved through negotiation. If negotiations fail, a more formal legal outcome maybe pursued. 

 

  1. Entire Agreement

This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions, agreements, or understandings. Any modifications must be made in writing and signed by both parties.